Product description
SHIPPING & RETURNS
When will I receive my order?
Once your order is successfully submitted, the warehouse then processes your order the following business day. Orders typically take about 7 days to ship (Due to high demand it may take up to 14 days)s. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date from our partner courier.
How can I track my order?
You will receive an email upon the creation of the shipping label, which means your order is getting ready to be shipped.
Once an order is received it can take 2-3 business days to process and print your item(s). Shipping from Michigan can take an additional 2-4 business days!
Do you offer refunds?
ABSOLUTELY! If you don't love your Rugged Legacy item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Refunds will take 7-10 business days to process.
- Reviews
- Questions
United StatesHat
Ordered this hat for my Husband. They had a huge problem with the order on their end. Customer service was amazing to assist me with the problem. Took a few months to get the hat (only because they kept getting sent the wrong hat or print. Can’t remember which one). They did offer a refund or a different choice of hat, but this was the one I wanted to get my husband. My husband loves it and says it’s comfortable. Overall they deserve 5 stars for everything they did for me and 5 stars for the quality of the hat! It’s an amazing company.
United StatesHave not recieved order
Rugged Legacy
Hi Brooke, Thank you for providing your feedback and for letting us know about this issue. It will definitely help us improve and be better moving forward. We sincerely apologize for the inconvenience. We would really appreciate it if you can send us an email at support@ruggedlegacy.com so we can further assist you.
United StatesHaven’t Received my Order
I ordered a Christmas present for my husband in early Dec and I still haven’t received it.
Rugged Legacy
Hi Karen, we see that your hat was refunded and want to make sure your issue has been resolved.
