FAQ3

How can I contact you? 

Our customer service email is support@ruggedlegacy.com

How long does it take to receive my order?

  • Once your order is successfully submitted, the warehouse then processes your order the following business day.
  • Our items are made to order, right here in our warehouse.
  • Orders typically take about 7 days to ship (Due to high demand during the holiday season, orders take up to 21 days to ship).
  • Orders can take up to 7 Business days to arrive after they have been shipped. Please Note: USPS and UPS Shipments are delayed due to Covid-19If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.

How can I track my order? 

  • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

Can I Change My Order? 

  • Once an order has been placed it cannot be changed.

 Do you offer refunds? 

  • ABSOLUTELY! If you don't love your Rugged Legacy item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
  • Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Item must be in the same condition as you received it.
  • Refunds will take 7-10 business days to process through back to your bank. Once a refund is processed you will receive an email notification.

What Happens if My Package is Lost in Transit?

  • Your order is insured, so if it is lost in no man's land and your tracking number doesn't update for 7 days, please let us know ASAP. We have up to 15 days after the 7 days of the tracking number not updating to file a claim in which you receive a full refund, included shipping, or a replacement order at no cost to you.

Cancelled Orders

  • If your order(s) has not been shipped out yet and you request to cancel it, your order(s) will be refunded in full.
  • If your order(s) has already been shipped out and you request to cancel it, your order(s) will be refunded in full less the cost of shipping. 

What Address do I send Returns to? 

Rugged Legacy (Attn: RETURNS)

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