FAQ

How can I contact you? 

Our customer service email is support@ruggedlegacy.com

How long does it take to receive my order?

  • Orders typically take about 7 days to ship (Due to high demand it may take up to 14 days)
  • Orders can take up to 7 Business days to arrive once shipped. Please Note: USPS Shipments may be delayed due to Covid-19If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.

How can I track my order? 

  • You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

 Do you offer refunds? 

  • ABSOLUTELY! If you don't love your Rugged Legacy item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
  • Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly. Item must be in the same condition as you received it.
  • Refunds will take 7-10 business days to process through back to your bank. Once a refund is processed you will receive an email notification.

What Address do I send Returns to? 

Rugged Legacy (Attn: RETURNS)

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