Hey Denise, We wanted to thank you for sharing your thoughts and feedback with us. This will definitely help us to improve and be better moving forward. We are disappointed to hear that you were treated in a way that was less than you deserve. We are so sorry about that. This shouldn't have happened to you. We dropped the ball completely here. We sincerely apologize for the inconvenience this has caused you. Our team is doing every possible way to resolve this concern and prevent it from happening again. We would appreciate it if you can send us an email at support@ruggedlegacy.com so we can further assist you.